Privacy Policy

1. The Types of Information We Collect
Because we operate exclusively as a B2B agricultural & food supplying company, we primarily collect professional and corporate data rather than private consumer data. However, this may include personal identifiers when you interact with our export desks:

• Voluntary Information: Name, corporate email address (@company.com), phone number, job title, company name, target country, and technical specifications provided when you request a quote, TDS, COA, or sign up for our Knowledge Hub data briefs.

• Automated Data Infrastructure: IP addresses, browser specifications, operating systems, and website navigation patterns collected via cookies and tracking scripts.

 
2. The Manner and Methods of Data Collection
We collect data through two primary pathways:

• Direct Interaction: Information you fill out manually via our Wix-hosted "Request a Quote" forms, Contact pages, or email submissions to hi@sydbay.com.

• Automated Technical Tools: Standard tracking codes, cookies, and digital analytics tools (including Google Analytics and Google Search Console) running safely in the background of our website architecture.

 
3. Why We Collect This Information
We collect and process your information under clear, lawful bases (such as contractual necessity, legitimate business interests, and legal compliance) to:

• Generate, verify, and deliver formal bulk spice contract quotations and sample packs.

• Verify your region’s specific import compliance metrics, including Maximum Residue Limits (MRL) and pesticide-free testing standards (e.g., for EU, US, Canada, Australia).

• Send technical data updates, harvest reports, and global food report trend analysis via our subscription briefs.

• Maintain the security, performance, and international optimization of our online digital platform.

 
4. Sharing Information with Third Parties
Sydbay does not sell, rent, or trade your professional data to third-party brokers. We only share data with verified service providers necessary to execute your global trade orders, under strict confidentiality agreements:

• Logistics & Maritime Infrastructure: Trusted shipping lines and customs-clearing agents running out of Indian sea ports or airports to arrange multi-ton freight delivery.

• Cloud & Platform Infrastructure: Wix.com (our website host) and Zoho (our corporate database provider).

• Regulatory Authorities: Customs departments and agricultural inspection agencies (such as the APEDA or destination port authorities) to clear international cargo.

 
5. International Data Transfers
As an international supplier headquartered in Delhi, India, the data you provide will be transferred to, stored, and processed in India. We implement standard contractual clauses and rigorous organizational safeguards to ensure that your data receives an equivalent, high level of protection regardless of the country you are browsing from.
 
6. Your Rights Under Global Privacy Legislation
Depending on your geographical jurisdiction (e.g., GDPR in the EU, CCPA in California, DPDP in India, etc.), you have specific legal rights regarding your personal data. These generally include:

• The Right to Access / Know: Request a copy of the specific data we hold about your business interaction.

• The Right to Correction / Rectification: Request updates to inaccurate or incomplete business profile details.

• The Right to Erasure / Deletion ("Right to be Forgotten"): Request that we permanently purge your professional data from our marketing and inquiry files (provided it does not conflict with active financial or customs audit retention laws).

• The Right to Opt-Out: Instantly unsubscribe from our Knowledge Hub data briefs by clicking the "Unsubscribe" link in any email.

 
To exercise any of these rights, please submit a formal request to our operations desk at hi@docksbay.com.
 
7. Specific Practices Regarding Minors' Data Collection
Our platform, services, and product catalog are tailored strictly for industrial B2B corporate entities, international food manufacturers, and commercial ingredient buyers. We do not knowingly or intentionally collect data from individuals under the age of 18 (or the relevant legal age of majority in your jurisdiction). If we discover that an infant or minor has inadvertently submitted data, it will be deleted immediately.
 
8. Privacy Policy Updates
We reserve the right to modify this privacy policy at any time to reflect changing global food safety compliance data, international privacy standard adjustments, or changes in our operational tech stack. The updated policy will immediately be posted to this page with a revised effective date.